Shipping & Returns
Delivery Times
- United Kingdom: 3-5 business days
- European Union: 5-10 business days
Shipping Costs
- FREE shipping on orders over £100
- Standard shipping: £9.99 (UK) / £14.99 (EU)
VAT & Customs (EU Orders)
All prices include VAT. For EU customers, we use IOSS (Import One-Stop Shop) registration to handle VAT declarations. You will NOT receive surprise customs fees!
Returns & Refunds (14-Day Cooling-Off Period)
Under UK and EU consumer protection law, you have the right to cancel your order within 14 days of receiving your product, for any reason.
How to Return
- Email us at: cleanairkitseurope@gmail.com
- Include your order number and reason for return
- We'll provide return shipping instructions
- Ship item back in original packaging (unused condition)
- Refund processed within 14 days of receiving return
Return Shipping Costs
Customer is responsible for return shipping costs unless the item is defective or we made an error.
Warranty
All Clean Air Kits products come with a 2-year manufacturer warranty covering defects in materials and workmanship.
Warranty Claims
Contact us at cleanairkitseurope@gmail.com with:
- Order number
- Photos/description of the issue
- Date of purchase
We'll repair or replace defective items at no cost to you.
Contact Us
Questions? Email: cleanairkitseurope@gmail.com